By Priyanka Agarwal
First impressions are always the most lasting ones. Not taking care of these nine issues can ruin a resident’s early days at your community.
A few days after a resident moves in to your community, the last thing you want them to write in a review is, “I had the worst leasing experience ever in an apartment” or “Do not move here, they don’t care about you once your name is on the lease” or “I would not recommend this place to my worst enemy.”
What causes a new resident to become frustrated with their home? Watch-out for these common complaints voiced by new residents in online reviews.
Residents resent being slapped by “hidden fees” not communicated at the time of leasing. They sometimes claim that the leasing team did not explicitly mention the additional fees for features such as a paid parking spot, valet trash, utilities or maintenance, among other things.
Pest and mold infestation
No one wants to walk into an apartment home or even a room infested with pests or mold. Residents often echo that they feel “disgusted” by the “unacceptable living conditions” in their new home if they find roaches, bugs or rats. They hate seeing the bathroom covered with mold. Residents interpret this as management not “valuing” or “caring” about them.
Residents expect all appliances—from the oven lights to the kitchen exhaust to the microwave and the washer and dryer—to be in functional and well-maintained condition. They don’t want to find any with broken or missing pieces.
Residents become very frustrated when they walk into a dirty apartment with paint on the floors, shredded or stained carpet, smelly interiors, holes in walls or a stove splattered with food, among other things.
If the bathroom or the kitchen sink is......
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