“What do you mean you can’t fix it? We pay you $16.00 an hour to know this stuff!” Folks, if anyone ever says this to you it’s time to start looking for greener pastures. First of all, $16.00 an hour to be an expert in HVAC, plumbing, electrical, appliance repair, carpentry, trash hauling, and swimming pools is an insult. Then on top of that, they want you to be perfect and know everything?! RUN!

You don’t have to be perfect and you don’t have to know everything. Nor should you be expected to be perfect and know everything. I get a lot of messages from techs and office staff around the world telling me about their property manager or a supervisor who is constantly nagging or belittling them if they make a mistake or don’t know how to fix something because they’ve never done it before. And we wonder why the apartment maintenance trade is a revolving door and no one is applying! People don’t quit jobs. They quit bad leadership.

A fixed mindset is what these terrible leaders have. People with a fixed mindset expect themselves and those around them to be a finished product, not a work-in-progress. In other words, learning, effort, and growth is a weakness. “You must be a failure if you don’t already know this stuff,” is their way of thinking. They rely on talent to carry them through and expect others to be next to perfect and just as talented. Even if you’re fairly new to the job! And, when things don’t go right they have to protect themselves by pointing fingers and blaming instead of relaxing, releasing, and taking charge. The mark of a true leader is the ability to win and inspire when things aren’t quite right.

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by dirtymaintenancenation.com - Lex Vance

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